This website is operated by ei Hair Extensions
Cancellation Right
Under the distance selling regulations you have the legal right to cancel your order within 7 working days. To do so you must give us written notice (including email) within that 7 day period. If you do cancel the order within 7 days any payments made by you will be refunded in full within 30 days. All items must be returned to us in the manner set out in our Returns Policy.
Product Availability
We endeavour to display all items in our current internet range. Goods are subject to availability. In the event that we are unable to supply the item(s), we will automatically highlight this as being out of stock. Occasionally, the website may show inaccurate information and in this case we would contact you to let you know if the goods are out of stock & offer a replacement product or a refund.
Our Rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Disclosure of Information: Data Protection
The information on the form you submit will be held and used by ei Hair Extensions in accordance with the provisions of the Data Protection Act for the purpose of order processing, account administration, statistical analysis, business analysis. Your information will NOT be passed on to any third party representatives.
Payment
All prices are inclusive of VAT at the current rates and are correct at the time of publishing.
We accept online payment in a secure environment by Credit / Debit card which is operated by Sagepay, we do not see any card details in our office as all payments are processed by Sagepay.
Delivery Services Information
We offer a standard delivery service through Royal Mail which will take between 1 to 5 working days (Mon to Fri) for £3.50, this service can be upgraded to next day delivery for £7.00. We aim to dispatch all orders that are placed before 2pm the same day, orders that are placed after 2pm may be dispatched the following day (mon-fri only).
We will endeavour to fulfill orders as quickly as possible however, in the event that an item is temporarily out of stock, we will contact you.
There is a standard flat rate delivery charge of £3.50 (1-5 Day) & £7.00 (24hr).
All deliveries must be deliverable to the address stated, however, special instructions can be given i.e. deliver to your office, neighbour, etc. We cannot cater for timed deliveries. All delivery instructions must be agreed at the time of placing the order.
A VAT Invoice will be dispatched with the goods.
Should you experience any problems regarding deliveries, please contact us on 0148 454 1217
Returns and Refunds Policy
To return or exchange a product you may do so within 12 working days from the date of purchase.
The product you wish to return must be returned in a saleable condition and in its original, undamaged packaging, hair must not be detached from the card. The overall condition of the returned product will be considered when making a refund. The refund will be credited to the card holder’s account from which the original purchase was charged.
Under the distance selling regulations you have the legal right to cancel within 7 days of receipt of the goods. Cancelled items must be returned in perfect condition, unused and in the original packaging. Notice by e-mail to [email protected] must be given within the 7 day period of cancellation. A full refund will be given on the goods element only.
If you wish to exchange a product please call us on 0148 454 1217 or email [email protected]
If you are returning an item due to a fault, in accordance with our refunds policy, we will also refund the delivery charge. If you return a damaged or faulty item from an order consisting of more than one item, we will only refund you the cost of the faulty item.
All returns should be posted to: ei Hair Extensions, 66 New Street, Huddersfield, HD1 2TR.